frontdesk is perfect for managing small to medium sized tours for online bookings

frontdesk is a sophisticated and affordable tour management system designed specifically to help small to medium-sized tour businesses sell more tours online. It is unique in that it has tour reservation management capability with automated distribution channel management PLUS automated management of bookings on your own website. And it has the technology to bring you into the world of mobile phone originated bookings which are proving to be so important for tours.

frontdesk is the only total delivery tour solution which gives you control, flexibility and simplicity in your business with the huge advantage of automated seamless, expansive online distribution. For an overview of how frontdesk can work for your tour business, watch the video below.

With frontdesk you have total control of your bookings, payments, tour descriptions, images, rates, and customers.

Once set up, your live tour availability and rates are automatically distributed through the major distribution channels you choose, like your State tourism website, Visitor Centres and commercial websites.

Your own personalised booking pages on your own and other websites let your clients book and pay online securely and directly with you, and the money is automatically deposited straight into your bank account.

All offline and online bookings are automatically synchronised through frontdesk, so you get a convenient, single view of your inventory in one location. No double bookings.

Like all great ideas, frontdesk simplifies your business processes. Everything you need is managed through easy to understand simple screens. You don’t have to be a computer expert.

frontdesk delivers flexibility and does more than sell seats. frontdesk will check-in passengers, create your manifest, manage passenger payments and expenses, manage passenger needs during their tour, capture customer information in its inbuilt CRM, and  make it easy to manage phone bookings.

frontdesk allows you to:

  • Instantly add, move and cancel bookings
  • Set your pick up locations
  • Add alternate descriptions and pricing for your products. For example, scenic river tour, and then scenic tour river tour with lunch, same time and day, with different price and with an extra lunch, still taking the numbers from the one vehicle/vessel.
  • Set the number of passengers per tour
  • Choose distributors and commissions
  • Email confirmation of online bookings
  • Receive SMS notification of bookings
  • Personalised ‘price rules engine’ including variable rates per tour for Adult, Child and Concession
  • Access Customer and Agent folios allowing you to track expenses, process payments and passenger requirements
  • Generate business stationery such as tax invoices, receipts, bookings statements and registration sheets
  • Produce a variety of business management reports from booking to commission reports
  • Get simple, back office settlement processes associated with taking payments and settling commissions, between distribution channels and providers, support and service providers
  • Use a customer relationship management (CRM) module to market to your customers
  • Secure automated data backup
  • Free software upgrades and maintenance
  • Export functionality to MYOB

frontdesk is unique and easy to use. It includes many of the features you’ll find in much more expensive tour systems, without the complication, confusion or cost.

Ready to revolutionise your business? Apply now  or  contact us