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Frequently Asked Questions

  • What is V3?
  • What is TXA?
  • What do I do to be part of TXA?
  • What is ATDW?
  • What is frontdesk?
  • Is frontdesk connected to TXA?
  • So frontdesk is both a reservation system and channel manager in one?
  • What is 'single point of inventory' management?
  • What is live inventory?
  • How will frontdesk work in with my current reservation system?
  • Can I use frontdesk just for an off-line res system only and not use it for on-line?
  • I am happy with my current online booking enquiry form
  • Explain to me about the Book Now button?
  • I am a very small operator; do I really need to be online?
  • I don't have a website, what should I do?
  • I already allocate rooms to several channels. I do not want another system to worry about
  • I am on the road a lot of the time and not near my computer, what if I receive a phone booking?
  • I am out of mobile phone range a lot of the time, what if I do not receive the SMS notification?
  • I am not very computer savvy, is the system hard to use?
  • I am very busy and do not have time to maintain the system?
  • I want all my customer records to be safe and secure.
  • I like to pre-vet or screen my customers
  • I like personalised contact with my customers
  • I only have a dial-up internet connection
  • Can information be transferred to MYOB?
  • Can I use Apple Mac for frontdesk?
  • What about if a customer is searching using a Mobile phone and wants to book?
  • What does frontdesk cost?
  • What is a payment gateway?
  • What is a transaction fee?
  • Why is a Vpay Direct Debit Payment Request form required?
  • I don't like Direct Debit from my account.
  • My consumers will not want to pay full amount and only pay deposits, so I could lose business.
  • I don't like paying commission at all?
  • What about the commission that Distributors charge?
  • What happens to the commission if there is a cancellation?
  • I don't want to pay 'commission' through my own website
  • What payment methods are secure and what are not secure? And why does it matter?
  • Why do I need an OMF?
  • I already have an EFTPOS machine, why do I need an online payment facility?
  • Who is responsible for issuing online payment facilities?
  • Is there an alternative to a bank Online Merchant Facility (OMF)?
  • What are the requirements to get an OMF and which banks can I use?
  • Why have an online payment facility? When other systems allow payment processing without an OMF?
  • What does an online payment facility do?
  • What does an online payment facility cost?
  • Can I use my Online Payment Facility for offline/on-site bookings also?
  • What happens if something goes wrong when I am downloading and manually processing credit cards through my EFTPOS?
  • What is VPOS?
  • "It'll never happen to me!" Often said, but it does happen.
  • What are allotments or allocations?
  • What is a distribution channel?
  • I get most of my online bookings through Wotif/Expedia/Booking.com/Agoda. Are they distributors on your system?
  • Is Facebook a Distribution channel for TXA bookings?
  • How does it work with listing distributors such as TripAdvisor that use CPC or listing fees?
  • What's the difference between a channel manager and TXA and frontdesk?

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